Shipping and Handling

NEW SHIPPING PROCESS

We are now shipping products to select states via regional carriers.  As of right now we are only shipping to 15 states (see below), but our goal is to be able to ship to as many states as possible in the near future. Due to the PACT ACT our shipping process has changed, so please read the following carefully so you know what to expect. 

PROCESSING AND DELIVERY TIMES

Most orders will be processed in 24 hours or less, but depending on volume it may take up to 72 hours to process an order. Once your order is processed it will be scheduled for pickup from our Las Vegas store. Orders will be picked up early in the morning on Monday and Thursday, and processed by the carrier on Tuesday and Friday. Orders going to the west coast will take 5-7 days for delivery, and all other orders will take 7-10 days. These times are estimates, and it may take longer for your package to arrive.  

Here is an example of what to expect. An order placed on Saturday would be processed by a Blue Diamond Vapor employee, and then taken to the sort facility Monday morning. On Tuesday that order would leave the sorting facility and be transferred to a regional carrier. We expect this to take 1-2 days. Once the order is with the regional carrier it will take 5-10 days depending on where it’s going to be delivered. If the order in the above example was being sent to Arizona, then we would estimate the package would arrive sometime Friday — Tuesday. These are just estimates. Packages could arrive sooner or later depending on circumstances out of our control. 

ADULT SIGNATURE

In accordance with federal jurisdiction and laws, adult signature is required at the time of arrival. The person signing for the package must be 21 years or older. If no one is home to sign for the package, then the carrier will make a follow-up delivery. The carrier may choose to return the package to us if there are multiple failed attempts to deliver. If a package is returned to us because the carrier could not collect a signature, then we will refund the cost of the order, less shipping, once we have the package in hand. 

STATES WE SHIP TO

Arizona, California, Florida, Idaho, Michigan, Mississippi, Missouri, Montana, Nevada, North Dakota, Oklahoma, South Carolina, Tennessee, Texas, and Washington.

 

STATES WE DO NOT SHIP TO

Due to state regulations and laws we do not ship to the following states: Alabama, Arkansas, Georgia, Louisiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, and Vermont. 

 

CITIES WITH SHIPPING RESTRICTIONS

San Francisco – We cannot ship any orders to this city. Any order placed for this city will be cancelled and refunded. 
 
 

STATES NOT LISTED ABOVE

If you do not see your state listed above, then we are currently not shipping to your state, but we are actively working on licensing to be able to do so. We expect to be able to ship to all states that allow vape mail by the end of February 2023. 

OTHER RESTRICTIONS

We cannot ship to P.O. Boxes or APO/FPO/AE military addresses. We do not ship internationally.